Returns & Exchanges

At The Family Portrait, we want your home to be filled with memories you love, which is why we offer a 30-day satisfaction guarantee on all custom and curated decor. If your piece isn't perfect, we are committed to making it right through a simple exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the item in its original protective packaging to ensure it arrives back at our studio without any damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund or ship your replacement within 5 to 7 business days.